The Nitty-Gritty: What outsourcing technical support entails.
Prompt phone support

Customers need “immediate” solutions. That’s why outsourced technical support ensures your clients aren’t left waiting. Phone support connects them directly to experts ready to tackle their issues on the spot.

Real-Time video support

Engage more personally by offering video support. This service enables real-time visual interaction, making complex troubleshooting seem “simple” and accessible.

Integrated In-App support

Nothing beats getting help right where you need it. In-app support puts solutions at your users’ fingertips, enhancing their experience without pulling them away from their tasks.

Efficient email support

Available 24/7, email support acts as a lifeline for users who prefer writing down their technical queries. Quick, effective responses ensure continuous customer satisfaction.

Advanced chatbot utilization

Our 24/7 chatbots are not just “robots” —› they are your first line of defense against basic inquiries and are equipped to guide users through initial troubleshooting steps effectively.

Comprehensive Knowledge Base Development

Knowledge is power—especially when it’s easily accessible. Our extensive knowledge bases empower your customers to find solutions quickly, reducing dependency on direct support and enhancing self-service capabilities.

What our clients say!

Rotem Rotenberg

Managing Director at Cobild

⭐️ ⭐ ⭐ ⭐ ⭐

"“Outsourcey's team has played a crucial role in our expansion. Their support has been invaluable, contributing significantly to our success. Grateful for their dedication.”"

Cat Picker

Founder at Third Door

⭐️ ⭐ ⭐ ⭐ ⭐

""Impressive talent sourcing by Outsourcey, truly top-notch. I highly recommend their services as they՚ve been instrumental in helping us scale our operations seamlessly.""

Alex Louey

Co-founder at Appscore

⭐️ ⭐ ⭐ ⭐ ⭐

""Outstanding service & results! Outsourcey consistently surpasses our expectations and demonstrated excellence. Highly impressed with their commitment to our business.""

Ashleigh Pyke

Founder at Jnr.life

⭐️ ⭐ ⭐ ⭐ ⭐

"“Outsourcey demonstrated a profound understanding of our business needs. Their attention to detail & proactive approach set them apart in the outsourcing industry.”"

Brad Hampel

Seeker Agency

⭐️ ⭐ ⭐ ⭐ ⭐

""Outsourcey has been a game-changer for us. Their seamless solutions have streamlined our processes, allowing us to focus more on our core business objectives."

Beyond paychecks: How outsourcey transforms your entire technical support experience

When you think about the complexities of modern technology, it’s clear why outsourced technical support isn’t just “helpful”, but an essential. By partnering with a technical support outsourcing company, you gain access to a team of specialists who are not only knowledgeable but are also continuously trained on the latest technological advancements. This means that your technical difficulties—from minor glitches to major malfunctions—are resolved with precision and ease, ensuring that your operations remain smooth and uninterrupted.

Technical support outsourcing services allow you to focus on your core business while experts handle the intricacies of software and hardware issues that can often be time-consuming + technical. Imagine freeing up your in-house resources and STILL having the confidence that every technical hiccup is addressed promptly and effectively. That’s the power of outsourcing—turning potential tech nightmares into mere bumps in the road.

Adaptability and Superior Customer Experience

Today’s business landscape demands flexibility, and technical support outsourcing excels in this area. Whether it’s scaling support during product launches or adjusting to new tech trends, outsourcing companies provide the adaptability you need to stay competitive. They adjust their strategies and enhance their skills to meet your changing requirements… ensuring that your customers always have the support they need, when they need it.

Moreover, with services like 24/7 email support (and even integrated chatbots now!) your customers never have to wait long for assistance. These touchpoints are designed to ensure that help is always a click or a call away, enhancing the overall customer experience and fostering loyalty.

And let’s not overlook the return on investment (ROI). Technical support outsourcing isn’t merely an expense—it’s an investment into the backbone of your customer service. By ensuring high-quality support, you’re not only solving immediate issues but also preventing future ones, saving you time and money in the long run.

Our seamless and efficient process to secure you the finest talent in 2 weeks or less.

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The one where we tell you how good we are.

No lock-in contracts
That’s right, you can cancel anytime!

No setup fees
Pay only when your team goes live.

24/7 operations
Global workflows across all time zones.

Best price guarantee
We’ll beat competitor service fees.

WFH, hybrid & office
Global workflows across all time zones.

Complete flexibility
Change & scale your staff as you need.Plus hire full or part-time staff.

Still not convinced that outsourcing will suit your business?

Get a 100% FREE consultation with one of the Outsourcey founders!

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Your offshoring questions answered!

What exactly does outsourcing technical support involve?

Outsourcing technical support means hiring an external company to handle all your technical support needs instead of using your in-house team. This service includes managing installation errors, resolving complex technical issues, and providing real-time assistance through various means like phone, video, and integrated in-app support. By doing so, your business can focus on core operations while expert teams ensure your technology runs smoothly.

How does technical support outsourcing improve customer satisfaction?

Technical support outsourcing enhances customer satisfaction by drastically reducing wait times for support and solving problems more efficiently. Services like 24/7 phone and email support, real-time video calls, and intelligent chatbots ensure that help is readily available whenever your customers need it. This immediate and effective response helps maintain a positive experience, building customer trust and loyalty.

Can outsourcing technical support really save my business money?

Yes, outsourcing technical support can be a cost-effective solution for many businesses. It reduces the need for extensive in-house technical teams, cuts down on training costs, and minimizes the risk of costly downtime caused by technical failures. Additionally, by outsourcing, you leverage the expertise of specialists who can prevent issues before they arise, ultimately saving time and money that would otherwise be spent on resolving more significant problems.

What makes outsourced technical support adaptable to changing business needs?

Outsourced technical support services are equipped to quickly adapt to your changing business needs. Whether it’s scaling up support for a new product launch or integrating new technologies, these firms have the flexibility and resources to adjust their support strategies promptly. This adaptability ensures that your business remains competitive and responsive to market demands, all while providing consistent support to your customers.