What we do
We’re not being vague about “handling all your customer needs.” Here’s exactly what a dedicated Outsourcey team covers.
Dedicated agents · 24/7 coverage available · ISO 27001:2022 Certified · No lock-in contracts · No set-up fees · Price beat guarantee · Live in 2 weeks
Say “outsourced customer support” and most people picture the same thing: a noisy floor of agents juggling forty different companies, reading from a script, who’ve never once opened the product they’re “supporting.” Your CSAT tanks, your customers can tell, and you end up doing damage control instead of scaling.
That’s not us. Outsourcey builds you a dedicated offshore customer service team that learns your product, integrates with your existing helpdesk, uses your macros, and speaks to your customers as if they’ve been part of your company since day one. This is customer service outsourcing done properly: one team, fully yours, not a call centre renting you attention by the minute.
Businesses comparing customer service outsourcing companies are usually weighing up three options: a shared call centre, an AI chatbot, or hiring in-house. Here's how a dedicated Outsourcey team stacks up against all three.
A chatbot is great at answering "where's my order" a thousand times a day. It's terrible at everything else. A shared call centre is fine if you don't care which agent picks up or whether they've heard of your product before. If you want a team that knows your product, your tone, and your customers, you need a dedicated outsourced help desk.
Because our teams are based offshore, your overnight queue is their business day. That means 24/7 or after-hours coverage with no shift premiums and no scrambling to find someone willing to work a graveyard shift. If you’ve been searching for an after-hours answering service that doesn’t cost triple after 6pm, this is it.
Different industries need different support muscles. Here’s where a dedicated offshore customer service team pays off fastest.
A dedicated offshore customer service agent costs $5–$11 USD per hour, or roughly $870+ USD/month full-time, with salary, benefits, payroll, HR, and equipment all included. Compare that to a US-based support agent, who'll run you $40,000+ a year before benefits, or a shared call centre charging per minute or per ticket, which adds up fast once volume climbs. And if you find a better like-for-like price elsewhere, we'll beat it.
We’d rather tell you this upfront than have you churn in month two.
Every day you're stuck with a shared floor or a founder answering tickets at midnight is a day your CSAT is leaking. A dedicated Outsourcey team is trained on your product, briefed on your tone, and live inside your helpdesk in two weeks flat.
No lock-in contracts. No setup fees. Live in two weeks.
Outsourcey is leading the way in building offshore teams for enhanced productivity.
FAQs
Rates start from $5/hour for a dedicated agent, or around $870/month full-time, salary, benefits and equipment included. See our full pricing breakdown for role-by-role rates.
Yes, that’s the difference between a dedicated team and a shared call centre. Your agents work only for you, train on your product and knowledge base, use your macros, and answer in your brand voice. They’re an extension of your team, not a rented script.
Yes. Manila runs 12–15 hours ahead of US time zones, so your overnight queue is their business day. That means genuine 24/7 or after-hours coverage without paying US night-shift premiums.
Phone, email, live chat, social, SMS and helpdesk tools (Zendesk, Gorgias, Freshdesk), with 24/7 shifts available.
Zendesk, Freshdesk, Gorgias, Intercom, Help Scout and more. Your agents work directly inside your existing instance, no migration required.
A call centre shares agents across dozens of clients and charges per minute or per ticket. We place a dedicated team that works only for you, learns your product properly, and is priced as headcount — cheaper and more consistent once you’ve got steady volume.
We ensure ISO 27001:2022 compliance, NDAs, USB disabled, restricted access, and DLP/VDI options. Staff work in your systems with permissions you control.
Two weeks, scoping call to live. Recruitment and testing takes 7–10 days, then you interview, and onboarding plus helpdesk access takes 2–3 days.
Yes. No minimum headcount, no lock-in contract. Add agents for peak season and scale back down when it’s over.
Free consultation
Get a 100% FREE consultation with one of the Outsourcey founders!
In addition to the instant savings associated with offshore staffing solutions, if you come across a better price from a competitor, we'll beat it.
Outsourcey brings employees secure employment, competitive wages, a family-like culture and a healthy work-life balance. We understand the intricacies of local Filipino culture and successfully foster loyalty to give you long-term retention and a competitive advantage.
Unlike our competitors which are owned by large private equity firms with layers of bureaucracy, you will have direct access to the Outsourcey founders at any stage.
