The Nitty-Gritty: What outsourcing technical support engineering entails.
Immediate issue resolution (Level 1 Support)

Quick fixes and routine inquiries no longer need to clog up your in-house resources. Outsourcing this layer of support means that your customers receive instant assistance with everyday technical challenges, ensuring a seamless user experience.

Advanced problem solving (Level 2 Support)

When technical issues delve deeper, our outsourced technical support engineers are on hand to provide detailed analysis and solutions. This level of support handles more complex challenges that require an in-depth understanding of the technology involved.

Expert analysis and consultation (Level 3 Support)

For the most complex and critical issues, our top-tier experts step in. These are the veterans with the know-how to tackle significant system challenges, ensuring that solutions are not only effective but also sustainable.

24/7 monitoring and maintenance

Continual oversight of your IT systems prevents issues before they become problems. Our technical support outsourcing ensures that your operations run smoothly around the clock, with engineers ready to intervene at any hint of trouble.

Customer onboarding and education

Empowering your customers starts with excellent support. Our teams ensure that users understand and fully utilize your products, which increases satisfaction and reduces future support requests.

Software and hardware Integration

Smooth integration of software and hardware is critical for operational efficiency. Our engineers specialize in ensuring that all components of your IT infrastructure work together seamlessly, avoiding disruptions and downtime.

What our clients say!

Rotem Rotenberg

Managing Director at Cobild

⭐️ ⭐ ⭐ ⭐ ⭐

"“Outsourcey's team has played a crucial role in our expansion. Their support has been invaluable, contributing significantly to our success. Grateful for their dedication.”"

Cat Picker

Founder at Third Door

⭐️ ⭐ ⭐ ⭐ ⭐

""Impressive talent sourcing by Outsourcey, truly top-notch. I highly recommend their services as they՚ve been instrumental in helping us scale our operations seamlessly.""

Alex Louey

Co-founder at Appscore

⭐️ ⭐ ⭐ ⭐ ⭐

""Outstanding service & results! Outsourcey consistently surpasses our expectations and demonstrated excellence. Highly impressed with their commitment to our business.""

Ashleigh Pyke

Founder at Jnr.life

⭐️ ⭐ ⭐ ⭐ ⭐

"“Outsourcey demonstrated a profound understanding of our business needs. Their attention to detail & proactive approach set them apart in the outsourcing industry.”"

Brad Hampel

Seeker Agency

⭐️ ⭐ ⭐ ⭐ ⭐

""Outsourcey has been a game-changer for us. Their seamless solutions have streamlined our processes, allowing us to focus more on our core business objectives."

Beyond paychecks: How outsourcey transforms your entire technical support engineering experience

What is technical support engineer outsourcing?

In simple terms: outsourcing technical support is the “go-to” solution for many growing businesses… (and for good reason).

Not only does it reduce costs by shifting fixed expenditures to variable ones, it also provides access to a pool of (seasoned) professionals ready to tackle any technical challenge. This means that companies can enjoy the benefits of skilled support without the hefty price tag of maintaining an in-house team. Plus, the flexibility to scale services to meet dynamic business needs is a game-changer for companies aiming to grow without bounds.

…and the benefits don’t stop there. By handing over the reins of technical support to expert outsourced teams, companies can (truly) concentrate on what they do best: innovating and enhancing their core offerings.

This is because outsourced technical support engineers come equipped with advanced tools and technologies, ensuring that customer service is not just maintained, but elevated.

Let’s be clear:

➟ Companies “save” on not just operational costs but also valuable time

➟ Businesses gain access to technical expertise that might otherwise be out of reach

➟ Operations become more flexible, allowing companies to adapt quickly and efficiently

Choosing to hire overseas technical support engineer isn’t merely a cost-saving tactic: it’s a strategic move towards operational excellence and customer satisfaction. By partnering with the right provider, companies ensure they are equipped to face the challenges of today’s (and tomorrow’s) market dynamics.

Our seamless and efficient process to secure you the finest talent in 2 weeks or less.

This is our Conor McGregor section
The one where we tell you how good we are.

No lock-in contracts
That’s right, you can cancel anytime!

No setup fees
Pay only when your team goes live.

24/7 operations
Global workflows across all time zones.

Best price guarantee
We’ll beat competitor service fees.

WFH, hybrid & office
Global workflows across all time zones.

Complete flexibility
Change & scale your staff as you need.Plus hire full or part-time staff.

Still not convinced that outsourcing will suit your business?

Get a 100% FREE consultation with one of the Outsourcey founders!

Free consultation
Your offshoring questions answered!

What does outsourcing technical support involve?

Outsourcing technical support means hiring an external team of technical support engineers to handle your IT-related customer service needs. This allows your business to access specialized expertise and advanced technologies without the costs associated with maintaining a full-time, in-house technical support staff. By partnering with an outsourcing provider, you benefit from immediate issue resolution, advanced problem-solving capabilities, and continual system monitoring, ensuring your operations remain smooth and efficient around the clock.

How can outsourcing technical support reduce my business costs?

Outsourcing transforms fixed IT costs into variable costs, providing a significant cost advantage. By employing outsourced technical support, your company saves on expenses related to hiring, training, and maintaining an in-house team. This approach not only reduces your overhead but also allows you to allocate resources more flexibly and efficiently, which is especially beneficial for scaling operations without significant capital investment.

What levels of technical support do outsourced engineers provide?

Our outsourced technical support engineers offer three primary levels of service:

Level 1 Support: Handles quick fixes and routine inquiries, ensuring customers receive instant assistance with everyday technical challenges.

Level 2 Support: Deals with more complex issues requiring detailed analysis and a deeper understanding of the technology involved.

Level 3 Support: Provides expert analysis and consultation for the most critical and complex system issues, leveraging extensive experience and specialized knowledge to deliver sustainable solutions.

What additional benefits does outsourcing technical support offer my business?

Outsourcing technical support not only enhances operational efficiency but also enables your company to focus on core business activities, such as product innovation and market expansion. Our outsourced teams equip your customers with the knowledge to use your products effectively, increasing user satisfaction and reducing future support requests. Additionally, seamless integration of software and hardware by our technical engineers ensures that your IT infrastructure operates without disruptions, further enhancing your business’s operational capabilities.